Frequently asked questions
General
What is One View Player?
A media player for smart TVs — and soon for phones, tablets, computers and the web. You add your own M3U or Xtream Codes playlist and watch live channels, movies and series with a fast interface made for the remote.
Does the app include channels or movies?
No. The app contains no content and sells no content. It only plays the playlists you add. Getting your playlist from a legal provider is your responsibility.
Which devices are supported?
Today: Samsung Smart TVs with Tizen 5.0 or later and LG TVs with webOS 4.0 or later. Android TV, Apple TV, Android and iOS phones and tablets, Windows, macOS and a web player are on the way. One account and one license system work across all of them.
Which formats does it play?
HLS (m3u8), MPEG-TS, MP4 and MKV. Embedded audio languages and subtitles in MP4 and MKV can be selected, and subtitle files next to a video on a USB drive are added automatically. Supported codecs depend on the device hardware.
Does the web player show subtitles?
No. The web player will play your playlists without subtitles. Use one of the apps if you need subtitles.
Trial and license
How does the trial work?
The first time the app starts on a device, a 7-day trial begins automatically. No sign-up and no payment details needed. Reinstalling the app does not reset the trial.
What is a device ID?
Every license is bound to one device ID. On TVs it is the network MAC address; on phones, computers and the web the app creates its own ID. You find it in the app under Settings > Account & License.
What if I change my device?
Move your license to the new device ID in your account. 3 moves within 12 months are free; write to us if you need more.
What happens when a license expires?
The app shows the license screen; your playlists and settings are kept. As soon as you renew, you continue where you left off.
Is there a subscription?
No. You pay once for the period you choose (or once for a lifetime license). Nothing renews automatically; we remind you by e-mail before it expires.
Payment and invoices
How do I pay?
By bank transfer. After placing your order you see our bank details and your order number; use the order number as payment reference. You can upload the transfer receipt to speed things up.
How is VAT calculated?
Prices include VAT for consumers in the EU, calculated with the rate of your country. EU businesses with a valid VAT ID in another member state are invoiced with reverse charge. Customers outside the EU pay no EU VAT.
When is my license activated?
As soon as your payment has arrived and been confirmed — usually on the same business day. You get an e-mail and the device becomes licensed within minutes.
Can I get my money back?
Before activation you can cancel at any time. Please read the right of withdrawal for digital content and our goodwill refund policy for devices on which the app does not work.
Remote management
What is the QR code for?
Scan the QR code in the app with your phone and sign in: the device is added to your account. Then you can send M3U/Xtream playlists from your phone and buy or renew a license — no typing long addresses with the remote.
I can't scan the QR code, what now?
Open https://oneviewplayer.berkcan.tr/link in your browser and type the 6-character code shown in the app.
When does a playlist I send reach the device?
Within a few minutes while the app is open, otherwise at the next start. For your security, playlists are only delivered to devices you linked yourself.
Privacy
Can you see my playlist addresses?
Playlist details you send from our website or enter in the app are stored encrypted. They are used to deliver them to your device, for support and to prevent abuse. Details are in the Privacy Policy.
Can I delete my account?
Yes. In your profile you can download your data and delete your account. Your data is deleted or anonymised, except invoices we must keep by law.